Emergency Dispatcher

Apply now Job no: 508270
Classification:Safety Services Emergency Dispatcher 1
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Safety Services
Location: Fairbanks
Categories: Law/Enforcement/Compliance, Police/Fire, Other

Position Summary:

The University of Alaska Fairbanks is accepting applications from qualified applicants for openings as an Emergency Dispatcher with the UAF Police Department.

Duties:

10Maintain individual records for each incident for each department. Record fire, ambulance and police activities in both hard copy and digital form. Provide initial input of all incidents into police records management system for use by UAF Dean of Student Services as well as UAF Police. Extract data and statistics from data systems for accountability and financial uses.Essential
10Provide for police and after hours for Facilities Services. Assist processing of documents to prepare for outside agencies and district attorneys. Provide copies of legal documents and recordings upon request of individuals either involved, defending or insuring involved parties.Essential
20Processing site for communication contacts via telephone, fax, email and over-the-counter verbal or handwritten, which is critical and essential for the daily function of all UAF facilities. Interpret and evaluate scope of request and provide planning assistance to requester as needed. Determine appropriate department response and assignment in a vast variety of grade and department options. Translate laymen description into trade terminology to provide clear and concise work description for safety and security staff and student personnel. Enter approximately 25,000 CAD entries and service requests annually into a computer aided dispatch system. Proficiency and accuracy of coding is crucial for the data extraction used by UAF management for statistics and requests for response utilized to manage budgets for Communications, Police and Fire. Finalize completed requests for service by evaluating consistency of written and computer records for validity and accuracy. Records are legal documents in both criminal and civil processes and discrepancies are reported to the Supervisor of Emergency Communications. Edit all records for appropriate spelling, grammar and political correctness to ensure highest possibility of protection of University''s liability in incident response. Monitor Zetron radio and paging system.Essential
30Provide Emergency Communication Services. Responsible for initializing appropriate response to emergency situations for campus as well as Fairbanks community. Information is obtained via telephone, interpersonal and/or radio system. Responsible for determining appropriate response level and department(s), to include fire, ems and police. Works closely with all other departments in North Star and Denali Borough and assure mutual aid agreements are fulfilled with most efficient and effective resolution of emergency situation to assure limited loss of life and/or property. Utilizes priority response system as well as pre-arrival instructions for providing emergency assistance to victims prior to arrival of emergency personnel. Assures University''s interests in limiting liability and fulfillment of expectations of community. Monitor and utilize multiple radio frequencies to ensure efficient and effective radio communications among emergency response personnel. Receive, identify and properly process emergency requests for medical, fire and/or police assistance. Maintain constant contact with all involved parties to ensure best possible outcome to the situation. Assure safety of police officers by providing them with all pertinent information and monitoring location and welfare at all times.Essential
30Support Safety Services by serving as primary information and inquiry point, which includes greeting, assisting, providing information, and directing students, staff, faculty, customers and visitors. Receive, respond and route requests, concerns, comments and complaints. Service requests require extraction of valid and useful information to assess nature, scope and urgency of problem; apply sound judgment and quick response. Direct appropriate personnel to emergency situations. Communicate information efficiently and effectively via UHF radio, telephone, email and fax. Provide UAF shuttle service dispatching as required. Discretionary screening, routing and interpretation of numerous telephone calls. Assist Police and Fire Departments with requests for information regarding public safety incidents, security and injury prevention. Maintain strict confidentiality of all records and assure discretion of student employees.Essential

The University of Alaska Fairbanks is looking for qualified applicants to join our team as an Emergency Dispatcher trainee recruit.   We welcome former military, individuals with prior law enforcement, dispatching or solid customer service experience. A strong desire to serve the UAF Community is the primary focus of our recruitment.   Successful candidates will enjoy working with a team dedicated to the safety and security of UAF Police Department and the University of Alaska Fairbanks Campus and community.

University of Alaska Fairbanks Emergency Dispatchers work in a fast-paced and constantly changing environment. This includes, but is not limited to, answering multi-line emergency and non-emergency phone lines, monitoring multi-channel radio frequencies, assisting routine and emergency callers that may be extremely challenging and stressful. Must have the ability to stay focused, calm and professional during stressful situations. UAF emergency dispatchers must possess excellent verbal customer service skills to assist police, fire or citizens of the community. Applicants must maintain strict confidentiality of information acquired during course of employment. Applicants must the ability to use office equipment, computers and able to understand and learn various types of computer software programs and record management systems. This position works 10-12 hours shifts as assigned to cover a 24/7 operational department.

Starting pay for dispatcher trainees is $19.15 to $19.73 per hour. The UAF Police Department has a career development program for progression to Emergency Dispatcher 2 (grade 78) after one year of successful completion of trainee status. UAF employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, 144 annual leave hours (increases after 5 years), 120 hours sick leave per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

Candidates selected must successfully complete the UAF Police Department Emergency Dispatcher Training Program within 16 weeks of hire.

Applicant must be 18 years of age and have a high school diploma or GED. Applicant must pass background investigation and not be disqualified from any portion of a prior investigation within the last twelve months. No use of marijuana in last twelve months. No use, transport, possess or purchase of schedule IA, IIA, IIA, or VA controlled substance during last ten (10) years (unless under 21 at the time of use AND the act occurred more than three years from date of application). Applicant must be able to obtain Alaska Public Safety Information Network (APSIN) security clearance within 30 days of hire.

To apply, submit the following:

  1. Submit cover letter describing why you want to be an emergency dispatcher
  2. Resume
  3. Three professional references including email, phone and nature of relationship for the reference. Volunteer work references are acceptable.
  4. Certified typing test results, scanned and uploaded as a supporting document to your application is required. On-line typing tests will not be accepted. Testing can be done at a local job centers, community colleges or employment service agencies. Certified tests must have applicants name, testing date and scores. Typing test must be less than a year old. Applicants must be able to type a minimum of 40 words per minute with no more than one (1) error. (Net 39 per minute).

Search Process:

  1. Applicants will be screened for minimum requirements, including submission of typing test.
  2. Selected applicants will then process through three phases of the recruitment: Oral interviews, Dispatcher Written/Audio testing and a background investigation.
  3. Applicants reaching the background phase will be required to submit requested information for prior employment, documentation for classes and schools attended, screened for criminal history and additional references as requested.

 

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At-Will:

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

 

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at: http://www.uaf.edu/chancellor/policy/04.07.010/

 

Equal Opportunity/Affirmative Action:

The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, sex, sexual orientation, gender identity, veteran status, physical or mental disability, marital status, changes in marital status, pregnancy or parenthood, genetic code or retaliation.

 

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/titleIXcompliance/nondiscrimination.

 

Drug-Free Workplace:

Pursuant to Board of Regent’ Policy 04.02.040, the University of Alaska is a Drug-Free Workplace. This prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance in any workplace of the university.

 

Tobacco-Free Campus:

UAF Campus is a tobacco free campus. For more information, please go to: http://www.uaf.edu/tobaccofreecampus/

Advertised: Alaskan Standard Time
Applications close: Alaskan Standard Time

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