The University of Alaska Fairbanks is looking for qualified applicants to join our team as an Emergency Dispatcher trainee recruit. We welcome former military, individuals with prior law enforcement, dispatching or solid customer service experience. A strong desire to serve the UAF Community is the primary focus of our recruitment. Successful candidates will enjoy working with a team dedicated to the safety and security of UAF Police Department and the University of Alaska Fairbanks Campus and community.
University of Alaska Fairbanks Emergency Dispatchers work in a fast-paced and constantly changing environment. This includes, but is not limited to, answering multi-line emergency and non-emergency phone lines, monitoring multi-channel radio frequencies, assisting routine and emergency callers that may be extremely challenging and stressful. Must have the ability to stay focused, calm and professional during stressful situations. UAF emergency dispatchers must possess excellent verbal customer service skills to assist police, fire or citizens of the community. Applicants must maintain strict confidentiality of information acquired during course of employment. Applicants must the ability to use office equipment, computers and able to understand and learn various types of computer software programs and record management systems. This position works 10-12 hours shifts as assigned to cover a 24/7 operational department.
Starting pay for dispatcher trainees is $19.15 to $19.73 per hour. The UAF Police Department has a career development program for progression to Emergency Dispatcher 2 (grade 78) after one year of successful completion of trainee status. UAF employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, 144 annual leave hours (increases after 5 years), 120 hours sick leave per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.
Candidates selected must successfully complete the UAF Police Department Emergency Dispatcher Training Program within 16 weeks of hire.
Applicant must be 18 years of age and have a high school diploma or GED. Applicant must pass background investigation and not be disqualified from any portion of a prior investigation within the last twelve months. No use of marijuana in last twelve months. No use, transport, possess or purchase of schedule IA, IIA, IIA, or VA controlled substance during last ten (10) years (unless under 21 at the time of use AND the act occurred more than three years from date of application). Applicant must be able to obtain Alaska Public Safety Information Network (APSIN) security clearance within 30 days of hire.
To apply, submit the following:
- Submit cover letter describing why you want to be an emergency dispatcher
- Three professional references including email, phone and nature of relationship for the reference. Volunteer work references are acceptable.
- Certified typing test results, scanned and uploaded as a supporting document to your application is required. On-line typing tests will not be accepted. Testing can be done at a local job centers, community colleges or employment service agencies. Certified tests must have applicants name, testing date and scores. Typing test must be less than a year old. Applicants must be able to type a minimum of 40 words per minute with no more than one (1) error. (Net 39 per minute).
- Applicants will be screened for minimum requirements, including submission of typing test.
- Selected applicants will then process through three phases of the recruitment: Oral interviews, Dispatcher Written/Audio testing and a background investigation.
- Applicants reaching the background phase will be required to submit requested information for prior employment, documentation for classes and schools attended, screened for criminal history and additional references as requested.
Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.
It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at: http://www.uaf.edu/chancellor/policy/04.07.010/
Equal Opportunity/Affirmative Action:
The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, sex, sexual orientation, gender identity, veteran status, physical or mental disability, marital status, changes in marital status, pregnancy or parenthood, genetic code or retaliation.
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/titleIXcompliance/nondiscrimination.
Pursuant to Board of Regent’ Policy 04.02.040, the University of Alaska is a Drug-Free Workplace. This prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance in any workplace of the university.
UAF Campus is a tobacco free campus. For more information, please go to: http://www.uaf.edu/tobaccofreecampus/