Financial Aid Advisor

Apply now Job no: 508155
Classification:Student Services Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:Matanuska Susitna College
Location: Palmer
Categories: Student Affairs/Services

Position Summary:

Mat-Su College is seeking a Financial Aid Advisor who likes the challenge of helping people make good decisions about their future. This position is one of two financial aid advisors forming a critical part of the student services team at Mat-Su College. Financial aid advisors work closely with academic advisors, admissions staff, and outreach personnel to help students transition into college and persist toward graduation. Candidates who are comfortable working with numbers, have strong emotional intelligence, and proven problem solving abilities are encouraged to apply.


10Develop and conduct seminars and presentations for area high school students and community groups on and off campus. Develop presentations and materials to explain financial aid procedures and promote Mat-Su College. Coordinate with area-wide school district personnel and other presenters. Effectively promote scholarship opportunities to continuing and new students. Develop workshops, displays, flyers and online materials to promote financial aid awareness and early application. Staff table at outreach events. Coordinate with other groups on events promoting financial aid awareness.Essential
15Receive, review, and record documentation submitted by students to complete federal financial aid applications. Following University protocols and federal regulations, complete verification processing. Determine eligibility and grant book vouchers. Perform intake processing of professional judgment appeals, federal loans, and scholarship checks. Oversee document retention in the University’s enterprise document management system and train student workers in scanning and indexing. Maintain records and reports in accordance with federal regulations governing student privacy. Facilitate scholarship awards by coordinating with the UAA financial aid office and the UA Foundation. Provide expertise and administrative support to the campus scholarship committee.Essential
20Certify Veterans Affairs Educational Benefits according to University and VA regulations and procedures. Communicate eligibility to VA via electronic database. Coordinate with VA to report registration changes and academic progress. Coordinate with the campus VA advisor to troubleshoot and resolve outstanding issues. Prepare for annual reviews and audits by VA.Essential
5Develop written materials and compile existing resources to help students locate and apply successfully for different forms of financial aid. Maintain stock of applications and scholarship resources. Provide information for the financial aid portion of the Mat-Su College website. Stay current on revised regulations through print and electronic resources. Attend training sessions sponsored by national, regional and state financial aid organizations. Participate in UAA financial aid staff meetings or training sessions. Clarify internal procedures and contribute to the decision-making affecting community campuses.Non-Essential
50Advise students on availability and application procedures for federal, state, private, and institutional financial aid resources. Explain the federal application process and subsequent procedures in detail. Advise veterans applying for GI Bill benefits of procedures, expectations, and referral information. Anticipate needs and work to improve students'' understanding of responsibilities and options. Counsel students regarding the regulations and implications of maintaining eligibility and borrowing responsibly. Troubleshoot problems as they arise, follow up on delayed awards, and address complaints. Advise students needing to appeal for reinstatement on the guidelines of academic progress and the appeal process. Assess students'' current financial situation and when appropriate, advise on procedures for a professional judgment reevaluation of eligibility. Coordinate daily with the MSC accounting services and UAA Office of Financial Aid. Interact respectfully with students in person, by phone, and via email to ensure the highest level of service while maintaining student privacy.Essential

"Opportunities start here" is more than a slogan at Matanuska-Susitna College (Mat-Su College); it is our mission. Our aim is to transform student aspirations into realities. Matanuska-Susitna College seeks applicants who possess a desire to help students succeed in reaching their goals.

Mat-Su College is a community campus of the University of Alaska Anchorage. The campus is located on 951 acres in the Matanuska-Susitna Borough, the fastest growing region of Alaska. We serve as a major higher education hub for the communities of Wasilla and Palmer.  Our student-friendly campus offers small class sizes and state-of-the-art facilities, including paramedic classrooms with a fully equipped ambulance bay, updated science labs, and a new 520-seat performing arts theater, the first in the Matanuska-Susitna Valley. The campus has an annual operating budget of nearly $11,000,000 and employs nearly one hundred full-time faculty and staff and more than one hundred adjunct instructors to serve approximately 2,000 students each semester.


Advertised Salary:

Grade 76



Efficiency and time management. Self-motivation and commitment to continual training. Well-developed interpersonal skills and ability to interact successfully with a diverse student body and project a respectful, helpful attitude in spite of a heavy work load. Excellent attention to detail and ability to problem solve. Ability to maintain confidentiality.  Ability to organize work and maintain records. Ability to review & process forms and documents. Proficient in Microsoft Office suite (Excel, PowerPoint, Word) and able to learn new programs with ease. Effective written and oral communication skills and strong math skills. Public speaking experience preferred. Experience working successfully with people of diverse cultural and ethnic backgrounds is preferred. Experience in a work setting that required explaining and upholding policies and regulations is preferred. Knowledge of VA Educational Benefits preferred.


Required Experience:

Two or more years of progressively responsibility work providing direct services in a student services or customer service environment. Knowledge of and/or training in federal financial aid, accounting principles, and computer applications.


Typical Education or Training:

Associate degree or two or more years of college level coursework or commensurate experience in a student services environment.

Review Date: 11/27/17 

Advertised: Alaskan Standard Time
Applications close:

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