Video Support Specialist - Student Assistant C

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Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Statewide
School/Business unit:OIT User Services
Location: Fairbanks
Categories: Information Systems/Technology

Position Summary:

Video conferencing is one of the fastest growing technologies at the University of Alaska. The Video Support Specialist position is responsible for customer support, office procedures, and software applications in order to reserve, support and troubleshoot video conferencing. Become a member of the video team and learn how to connect students, faculty and staff to the world.

Duties:

100Provide technical support, to troubleshoot under a variety of technically complex and stressful situations, providing solutions within standard procedures and guidelines. Sound technical interpretation and modification is required to quickly and effectively determine corrective procedures unassisted. Provide required assistance as necessary to correct various technical problems experienced during non-standard working hours. May require shift to be performed during non-standard hours, need to be flexible under changing circumstances. Follow up with written reports for all conferences worked using a variety of reporting tools.Essential

Additional position details

Requirements of the job:

  • Can be available for an after standard business hours work shift.
  • Have basic computer knowledge and proficiency.
  • Held a position requiring customer service skills.
  • Have a current and valid Alaska Drivers’ License or be able to obtain by date of hire.

 

Applicant Instructions

 Submit cover letter, resume and three (3) professional references.

This is a part-time offering up to 20 hours/week while school is in session, additional hours available during summer/winter breaks. Student Assistant C positions pay $10.50/hr.

Applications will be accepted on an ongoing basis and filled as positions become available.

Education and/or training required for this position (including licenses)

 

High School diploma or equivalent. Experience sufficient to be able to learn skills in information systems technology and customer service. Must have a valid Drivers’ License.

Type and length of experience required for this position

 

Experience in the use of Windows operating system software.

Knowledge, skills and abilities required for this position

 Excellent communication and customer service skills. Be able to communicate over the phone and video in a professional and courteous manner. Work must be accomplished in an efficient manner especially in an unsupervised environment. Must have the ability to communicate with customers using tact and discretion. Demonstrated problem solving skills to resolve video problems, ability to identify, prioritize and resolve operational problems in a timely manner. Follow up actions with written reports using a variety of web-based and written tools. Shift may be required to be performed during non-standard business hours, with some flexibility. Training for specific video conferencing technology will be provided.

Background Check:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


At-Will:
Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.


Training Policy:
It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at: http://www.uaf.edu/chancellor/policy/04.07.010/

Tobacco-Free Campus:
UAF Campus is a tobacco free campus. For more information, please go to: http://www.uaf.edu/tobaccofreecampus/

Notice of Nondiscrimination:
The University of Alaska is an affirmative action/equal opportunity employer and educational institution. The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at www.alaska.edu/nondiscrimination

Advertised: Alaskan Daylight Time
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