OIT Customer Support Services - Operations Student Assistant C

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Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Office Information Technology
Location: Fairbanks
Categories: Information Systems/Technology

Position Summary:

As an Operations Student Assistant you will work with full time employees to provide first class customer support and solve technological problems. Daily duties will include answering phones, diagnosing and resolving technology issues, and assisting staff members with various projects. Students interested in learning more about technology in a fun and educational environment should consider applying for this position.

Duties:

100- Answer phones, assist walk in customers, and troubleshoot university or student owned computers - Collaborate with OIT Customer Support Services staff to assist with technology support tasks - Learn about all major consumer operating systems - Learn how to identify and remove malware - Learn how to identify, repair, and upgrade technology hardware - Provide technology purchase recommendations - Work on various projects as requested including Smart Classroom Technology builds - Deliver paper and toner to various university departments as neededEssential

Additional position details

The Office of Information Technology (OIT) Operations group is seeking applicants for its student employee pool. Are you a UAF student who is interested in the world of technology? Do you enjoy solving puzzles and finding solutions to difficult problems? Are you ready to be a part of an encouraging team in a stimulating environment? OIT is currently looking for gifted students who would be excellent additions to our statewide team of support professionals.

As an Operations Student Assistant you will work with full time employees to provide first class customer support and solve technological problems. Daily duties will include answering phones, diagnosing and repairing computer issues, and assisting staff members with various projects. Students interested in learning more about technology in a fun and educational environment should consider applying for this position.

 

Applicant Instructions

Submit cover letter, resume and three (3) professional references.

This is a part-time offering up to 20 hours/week while school is in session, additional hours available during summer/winter breaks. Student Assistant C positions pay $10.50/hr.

Applications will be accepted on an ongoing basis and filled as positions become available.

Education and/or training required for this position (including licenses)

High School diploma or equivalent. Experience sufficient to be able to learn skills in information systems technology and customer service. Valid drivers’ license preferred. Prior experience is desired but not required (OIT is willing to invest in training and career development). 

Type and length of experience required for this position

Required: UA student enrolled in the minimum of 6 credit hours;

Preferred: Customer service, technical aptitude

Knowledge, skills and abilities required for this position

- Customer oriented and friendly individual who can deal with occasional stressful situations

- Basic understanding of technology and major desktop and mobile operating systems

- Interested and willing to learn about technology

Background Check:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


At-Will:
Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.


Training Policy:
It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at: http://www.uaf.edu/chancellor/policy/04.07.010/

Tobacco-Free Campus:
UAF Campus is a tobacco free campus. For more information, please go to: http://www.uaf.edu/tobaccofreecampus/

Notice of Nondiscrimination:
The University of Alaska is an affirmative action/equal opportunity employer and educational institution. The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at www.alaska.edu/nondiscrimination

Advertised: Alaskan Daylight Time
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