IT Student Assistant

Apply now Job no: 507833
Classification:Student Assistant C
Grade:Student C
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:VCAS Information Technology Svcs
Location: Anchorage
Categories: Information Systems/Technology, Student Affairs/Services

Position Summary:

Information Technology Services (ITS) has put together a program to give Student workers an opportunity to experience real-life IT Service Center scenarios. This program will give students the knowledge and experience of working in an IT Call Center, as well as working on a Desktop/Laptop and Audio/Visual Team. Students will be dedicated to one of these teams for a semester, and will then rotate to a new team each semester following. Upon completion, students will be able to market themselves in each of these 3 different IT areas, as they will learn both technical and customer service skills and have many different experiences to share with a future employer. If you are looking for a part time job that will provide you with exciting new challenges, opportunities for professional growth and development, and provide a great start to a career in Information Technology, then this new program is for you!

Duties:

Job Duties:

The student hired in this position will be responsible for interpreting customer requests for assistance and provide appropriate solutions, or escalations to ITS technical teams, and instructions in the following 4 areas:

  • Computer Lab Support – Assist in troubleshooting and providing customer support in the open computer labs throughout campus.

  • Desktop Services – Assist in troubleshooting, repairing, installing, delivering computer hardware / software.

  • Audio Visual Services - Assist in troubleshooting, repairing, installing, delivering A/V equipment.

  • Call Center Services – Assist UAA Faculty, Staff and Students in troubleshooting technical issues, communicating solutions/fixes and creating IT Tickets.  Will also be deployed to provide Tier 1 support around campus for students, faculty and staff.

ITS will provide training and mentoring in each of these areas.  Other administrative tasks may be assigned as needed.

Knowledge/Skills/Abilities:

ITS is looking for applicants who are excited to learn new technologies in the areas of computer consulting, desktop/laptop and audio/visual support and call center assistance. Applicants must have experience using software such as Windows 7/8/10, MS Office 2013/2016 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP. Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site. Able to use ladders to access equipment installed in facilities with or without reasonable accommodations. Drive university and personally owned vehicles to deliver / setup / troubleshoot equipment and respond to work requests / projects.    

Required Experience: 

To be eligible for student employment, an applicant must:

a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or

b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and

c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.

d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer.

e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

 

Typical Education or Training:

Qualifications that are preferred, but not required: Experience working in a computer lab, hardware/software department/company or a technology customer service organization. Experience with Mac OS X; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD.  Experience troubleshooting, configuring and connecting A/V equipment a plus.

Hourly Rate: $10.50

 

 

Advertised: Alaskan Daylight Time
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