Customer Service Representative
Apply now Job no: 505634
Classification:Fiscal Technician 2
Work type: Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Financial Services
Categories: Business/Accounting/Finance, Office/Clerical
Position Summary: The Office of the Bursar is a focal point for fiscal and business matters on campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.
Pay rate is Grade 76, $19.15 minimum hourly.
Knowledge of UA policies, procedures and computer systems as applies to students, accounts receivable and finance.
Knowledge of basic accounting principles. Communication and organizational skills. Ability to operate standard business machines, personal computer, and associated software. Ability to prioritize work. Ability to work as a member of a team and independently.
Ability to handle a variety of requests and handle confrontational individuals while under stress and pressure.
Ability to deal with high volumes of confidential information. Interpersonal skills required to make processes work smoothly with little conflict.
Knowledge of University Policy, Regulations, and procedures. Cash handling experience, basic accounts receivable understanding. Ability to research and review backup documents. Ability to use tact, diplomacy, and be non-confrontational.
Required Experience: Work experience in an entry level fiscal position or equivalent. College coursework may substitute for experience.
Typical Education or Training: High school diploma or equivalent. College coursework may substitute for experience. Preferably a combination of education and/or experience sufficient to perform the responsibilities of the position.
THIS POSITION DEALS WITH A HIGH VOLUME OF CONFIDENTIAL INFORMATION.
Special Instructions to Applicants : Please attach a resume, cover letter, and names and contact information (email and phone number) for three (3) professional references.
APPLICATION REVIEW DATE: An initial Review Date of applications will be July 10, 2017. To ensure consideration, please apply prior to the Review Date; applications must be received prior to 11:55 PM Alaska Standard Time. Applications received after this time and date may not be considered for this position.
If you need assistance applying to this posting, please contact UAF Office of Human Resources at 907-474-7700.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Non-represented Staff (Probationary Period):
Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.
UAF Campus is a tobacco free campus. For more information, please go to:
It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at:
Advertised: Alaskan Daylight Time 12 Jun 2017
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