Customer Service Representative

Apply now Job no: 505634
Classification:Fiscal Technician 2
Grade:Grade 76
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Financial Services
Location: Fairbanks
Categories: Business/Accounting/Finance, Office/Clerical

Position Summary:

The Office of the Bursar is a focal point for fiscal and business matters on campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.

Duties:

10Maintain files for student schedule bills, miscellaneous receipts, tuition waivers, FERPA forms, etc. Assist students with obtaining Advance of Funding (textbook loans) by ensuring paperwork is completed correctly, attachments are obtained, obtaining approval from appropriate staff and entering information onto student account.Essential
15Balance cash drawer daily. Prepare reconciliation report at the end of the day, verifying bank deposit and data entry balances to ensure accurate entries. Enter, balance and transmit credit card transactions. Assist departmental staff on an as-needed basis with various tasks including reconciling third party accounts, reviewing delinquent accounts, etc. Liaise with different departments (including Admissions and Registrar, Financial Aid, Health Center, Parking, Residence Life, Polar Express) on campus to assist students and staff in meeting their educational and financial objectives.Essential
15Enter accounts receivable charges and adjustments onto Banner computer system. Review employee termination clearances and check for holds or balances owed. Review student accounts for holds and balances owed in order to process withdrawals.Essential
20Produce new and renewed PolarExpress cards for students, staff and faculty; add access levels to cards, including but not limited to Bear Bucks and Munch Money; process payments associated with card and access level issuance; answer general Polar Express inquiries. Provide term and yearly parking decals to students, staff and faculty; process payments associated with parking decal purchase and use; answer general parking inquiries.Essential
40Serve as the first point of contact for students, staff, faculty and Fairbanks community responding to questions about UAF. Process student payments onto appropriate accounts. Receive and enter departmental deposits and issue receipts when appropriate. Answer incoming telephone calls to respond to inquiries regarding balance owed, holds, general information, etc. Review student accounts to determine if fees are assessed correctly, properly paid and credits are applied. Apply Financial Aid checks to student accounts according to policy and Title IV regulations. Review and apply tuition waivers (employee, dependent and senior citizen) in accordance with BOR policy. Accept student course drop/adds to collect additional fees owed or refund fees in accordance with UAF policies and procedures. Provide correct change of large bills for other campus departments on an as needed basis. Conduct complex data analysis to identify discrepancies in accounts.Essential

Pay rate is Grade 76, $19.15 minimum hourly.

Knowledge/Skills/Abilities

Knowledge of UA policies, procedures and computer systems as applies to students, accounts receivable and finance.
Knowledge of basic accounting principles.
Communication and organizational skills.
Ability to operate standard business machines, personal computer, and associated software.
Ability to prioritize work.
Ability to work as a member of a team and independently.

Special Skills/Knowledge:

Ability to handle a variety of requests and handle confrontational individuals while under stress and pressure.
Ability to deal with high volumes of confidential information.
Interpersonal skills required to make processes work smoothly with little conflict.

Preferred Knowledge/Skills/Abilities:

Knowledge of University Policy, Regulations, and procedures. Cash handling experience, basic accounts receivable understanding. Ability to research and review backup documents. Ability to use tact, diplomacy, and be non-confrontational.  

Required Experience: Work experience in an entry level fiscal position or equivalent. College coursework may substitute for experience.  

Typical Education or Training:  High school diploma or equivalent. College coursework may substitute for experience. Preferably a combination of education and/or experience sufficient to perform the responsibilities of the position.  

THIS POSITION DEALS WITH A HIGH VOLUME OF CONFIDENTIAL INFORMATION.

Special Instructions to Applicants:  Please attach a resume, cover letter, and names and contact information (email and phone number) for three (3) professional references.

APPLICATION REVIEW DATE:  An initial Review Date of applications will be July 10, 2017.  To ensure consideration, please apply prior to the Review Date; applications must be received prior to 11:55 PM Alaska Standard Time.  Applications received after this time and date may not be considered for this position.

If you need assistance applying to this posting, please contact UAF Office of Human Resources at 907-474-7700.

The successful applicant is required to complete a background check.  Any offer of employment is contingent on the background check.

Non-represented Staff (Probationary Period):

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason.  Promoted employees also serve a probationary period with limited rights of retreat.

Tobacco-Free Campus:

UAF Campus is a tobacco free campus.  For more information, please go to: http://www.uaf.edu/tobaccofreecampus/

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF.  The policy can be located at:  http://www.uaf.edu/chancellor/policy/04.07.010/

Advertised: Alaskan Daylight Time
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