Instructional Program Consultant / Technology Trainer
Apply now Job no: 505489
Classification:Information Systems Consultant 3A
Work type: Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Office Information Technology
Categories: Information Systems/Technology
Position Summary: The Office of Information Technology (OIT) is recruiting for an instructional consultant and technology trainer within our Customer Support Services, Training and Engagement team. Primary focus will be on faculty and staff engagement at UAF in support of Blackboard Learn, Blackboard Collaborate, Blackboard Community, and various technologies in the classrooms. Additionally, this position will develop and deliver synchronous and asynchronous training offerings for a large portion of the services offered by OIT.
Please submit cover letter, resume and three (3) professional references.
Review date: 2/14/2017
To ensure consideration, please apply prior to the review date. This position is open until filled.
3 or more years demonstrated experience and/or training with application software development.
Typical Education or Training:
Bachelor's Degree in related field or equivalent experience required to carry out the necessary tasks.
Minimum two years experience providing instruction to adult learners.
Working knowledge of technology tools available for use in instructional design.
Knowledge, skills and abilities for this position:
Ability to perform as functional expert for: course management software (e.g. Blackboard), technologies used in the classroom or instructional environment, and technology training development for faculty and staff.
Ability to quickly recognize conflicting issues with instructional technologies to effect operational or technical problem resolutions and knowledge of diagnostic and troubleshooting methods, application standards used within first and second tiered support groups in large, and complex technology environments.
Proficiency in Microsoft and Macintosh based computer systems and programs. The candidate must be capable of conducting independent research under limited supervision; and familiarity with database operations, and possess the ability to coordinate and prioritize multiple ongoing tasks. Ability to recognize and evaluate both technical and nontechnical problems and to initiate problem resolution.
Experience authoring and editing web based multimedia objects focused on customer self-help, superior oral and written communication skills.
Ability to create and deliver technology training to a wide variety of customers using the most appropriate delivery method.
The successful candidate must have previous experience developing training materials or multimedia content.
Previous experience developing in-house training, developing training plans, event management, and multimedia authoring.
Advertised: Alaskan Standard Time 06 Feb 2017
25 Develop and Maintain Knowledge Management Materials:
Design, develop, revise, document, and market custom knowledge materials to include but not limited to: short self-help videos, manuals, quick-reference guides, presentations, job aids and printed training guides. Identify methods to convert technical documents and information into innovative online learning content for use in online delivery of course materials. Identify and characterize reoccurring patterns in the service and incident management process; determine scope and affected community and develop solutions using educational materials to reduce request volume. Engage in outreach activities with faculty and staff to ease the transition to new technologies. Identify new services and opportunities for process improvement. Essential
35 Develop and Deliver Training:
Serve as functional expert for technology training and training development. Develop and deliver innovative and compelling training programs for current and future OIT services. Effective delivery methods may include but are not limited to face to face training, audio/video delivered training (e-learning), and informal collaborative sessions. Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Schedule sessions based on availability of classrooms, equipment, and instructors. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Keep up with evolving trends by reading current journals, books and attending personal development training. Offer specific training sessions to help workers maintain or improve job skills. Assess training needs to include but not limited to: surveys, interviews with faculty and staff, focus groups, and/or consultation with managers, supervisors or help desk staff. Develop alternative training methods if expected improvements are not seen. Essential
40 Application Support:
Reach out and engage the faculty and staff to offer and provide functional level assistance for applications that support the mission of the University. These applications include but are not limited to the course management system, (currently Blackboard), collaborative tools, enterprise applications, (such as Banner), lecture capture and smart classroom technologies. Serve as functional expert for course management, course collaborate, and other instructional technologies. Capture, respond, document, and resolve customer requests according to OIT service management best practices. Assist in the management, response, and resolution of escalated support requests for the course management system and other instructional technologies to include but not limited to: Collaborative Tools, Lecture Capture, and Smart Classrooms. Maintain constant communication with management and various internal and external support tiers concerning known issues, applications bugs, and planned upgrades. Communicate to customers effectively concerning upgrades, outages, changes, and known problems. Document known issues and workarounds appropriately. Participate in application testing and validation. Essential
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