IT Help Desk Technician

Apply now Job no: 503682
Classification:Student Assistant B
Grade:Student B
Work type:Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:Kenai Peninsula College
Location: Soldotna
Categories: Student Affairs/Services

Position Summary: This is a Student Assistant B Step 2, $9.75/hr Labor Pool at KPC.

This is a Student Assistant B Step 2, $9.75/hr Labor Pool at KPC. Please submit a resume with your application.

The KPC helpdesk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Helpdesk employees will sometimes work nights with limited supervision.

Knowledge/Skills/Abilities: Knowledge of Blackboard and UAOnline, completion of approved customer service training

Required Experience: Must pass a skills assessment

NOTICE: Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.  

$9.75 Hourly

Advertised: Alaskan Daylight Time
Applications close:

Duties

100- Provide telephone support for technology-related problems to students, faculty, and staff - Identify and solve general computer problems - Identify and refer complex problems to senior technicians - Maintain computer labs - Work under general supervision - Other duties as assignedEssential

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