IT Help Desk Technician
Apply now Job no: 503682
Classification:Student Assistant B
Work type: Student Employee
Administrative Unit:University of Alaska Anchorage
School/Business unit:Kenai Peninsula College
Categories: Student Affairs/Services
Position Summary: This is a Student Assistant B Step 2, $9.75/hr Labor Pool at KPC.
This is a Student Assistant B Step 2, $9.75/hr Labor Pool at KPC. Please submit a resume with your application.
The KPC helpdesk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Helpdesk employees will sometimes work nights with limited supervision.
Knowledge/Skills/Abilities: Knowledge of Blackboard and UAOnline, completion of approved customer service training
Required Experience: Must pass a skills assessment
NOTICE: Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.
Advertised: Alaskan Daylight Time 29 Aug 2016
100 - Provide telephone support for technology-related problems to students, faculty, and staff
- Identify and solve general computer problems
- Identify and refer complex problems to senior technicians
- Maintain computer labs
- Work under general supervision
- Other duties as assigned Essential
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